Our Seven Point Satisfaction Guarantee!
1. Superior Workmanship
We guarantee our workmanship for 24 months so you can rest assured that our work will always be of the highest standard. We camera every job done, so you can see exactly what has been completed underground. We also keep photos of all finished work which you can access at any time. This is a new incentive, that no other drain-laying service offers. It gives you peace of mind that our work is 100% satisfactory.
We will also fix ANY problems that arise due to our work-because we stand by the quality of our work and our commitment to you.
2. Keep in the Loop Guarantee
We understand that sometimes plans change mid project and we are 100% committed to great communication and providing solutions rather than excuses. You will be kept informed throughout the process, and any unforeseen circumstances or problems that may crop up will be communicated to you straight away.
3. On Time Every Time
You Can be sure that Taylor and Sons Drainage will turn up on time for your job. With multiple vehicles in operation, and a great administration team, you will always get a fast and reliable response.
4. Outstanding Administration
All your costing and invoice details will be delivered in a timely manner so you can keep track of your budget and avoid any surprises.
Our Invoicing is extremely accurate. We use cutting edge software to allow us to record your onsite assets accurately, and because we come prepared, you can rest assured our time will be spent on the job! not on pointless extra trips to pick up merchandise like other Drain-layers. Our Invoicing team have many years of inside business experience, and any queries will be dealt with promptly.
5. Quality Products and materials
We work with quality materials and brands, and all our materials are covered by warranty. We only work with local reputable suppliers, so you have piece of mind knowing that we will fix it right the first-time round. We guarantee only to install fittings that will stand the test of time.
6. Safe and Tidy Guarantee
Our team is presentable and courteous, and our vehicles are tidy and orderly. We don’t spend hours fumbling around trying to find tools in disorganised vans. We find what we are looking for immediately, saving you time-and money!
We guarantee to be conscious of your home environment, leaving your place safe secure and tidy at all times.
Our administration manager is a trained and certified Health and Safety Coordinator, so our safety standards are second to none. Our team members complete end of day checks around the site to ensure your safety is paramount.
If you are unhappy in any way with the condition of your place, we will remedy any problem on the day! – Guaranteed.
7. Honest and Trustworthy Staff
We have honest considerate trustworthy staff, that you will find conscientious while working at your home.
As a small family run business, we are proud to offer a family orientated service that runs on high moral family values. Because of this, our approach to work surpasses the way larger companies operate. We know our staff inside out and pride ourselves on our reputation. All our staff receive regular training, police and drug testing.
“Were confident that you will be 100% satisfied in our work ethic and the service we supply at Taylor and Sons Drainage LTD.”
Owner Director and Certified Drainlayer